Your reservation is secured by means of a written confirmation and a deposit of 30% of the total price up to 3 months prior to arrival. A deposit is not necessary when you give us your credit card number and its expiration date.
Payment will be kept as a cancellation fee, unless a Trip Cancellation Insurance policy has been taken out according to the insurance conditions. Otherwise the general provisions of the Austrian Hotel regulations apply.
For online bookings, the total amount will be charged to your credit card or Paypal account.
TRIP CANCELLATION INSURANCE:
To avoid cancellation fees, we recommend that you take out Trip Cancellation Insurance. The cost is € 35.00 per person. Children from 0 to 5 years are exempt from this fee. Detailed information will be provided upon request.
Raiffeisen Regionalbank Schwaz
IBAN: AT 78 3632 2000 0015 4773
In case of cancellation without effective cancellation insurance, the following cancellation fees apply:
CANCELLATIONS DUE TO COVID
If you are unable to travel for reasons related to Covid-19, your stay will be cancelled free of charge up to 48 hours before arrival.
We would use your 30% deposit as a voucher for your next stay.
ARRIVAL AND DEPARTURE:
On the day of arrival, you may enter your room at 3:00 pm. We ask you to please inform us if you will be arriving late. Check-out time is 11:00 am on the day of your departure.
PAYMENT OPTIONS AT THE HOTEL:
Cash, ATM card
Credit cards: VISA, MASTERCARD, AMERICAN EXPRESS