GENERAL TERMS AND CONDITIONS

BOOKING INFORMATION

RESERVATION:

Your reservation is secured by means of a written confirmation and a deposit of 30% of the total price up to 3 months prior to arrival. A deposit is not necessary when you give us your credit card number and its expiration date.

Payment will be kept as a cancellation fee, unless a Trip Cancellation Insurance policy has been taken out according to the insurance conditions. Otherwise the general provisions of the Austrian Hotel regulations apply.

ONLINE BOOKING:

For online bookings, the total amount will be charged to your credit card or Paypal account.

TRIP CANCELLATION INSURANCE:

To avoid cancellation fees, we recommend that you take out Trip Cancellation Insurance. The cost is € 35.00 per person. Children from 0 to 5 years are exempt from this fee. Detailed information will be provided upon request.

BANK:

Bank for Tirol and Vorarlberg in Schwaz
IBAN: AT40 1645 0001 4512 1019
BIC: BTVAAT22
Account No.: 145 121 019
Bank Code: 16450

CANCELLATION FEES:
 
In case of cancellation without effective cancellation insurance, the following cancellation fees apply:
 

  • up to 2 weeks before arrival free of charge
  • less than week up to 7 days prior to arrival: 30% of the total arrangement price according to the reservation confirmation
  • less than 3 days before arrival as well as in case of early departure: 90% of the total arrangement price according to the reservation confirmation

 
CANCELLATIONS DUE TO COVID
 
If you are unable to travel for reasons related to Covid-19, your stay will be cancelled free of charge up to 48 hours before arrival.

We would use your 30% deposit as a voucher for your next stay.
 
Free cancellation:

  • Travellers have tested positive and have an official confirmation
  • Travellers are considered as contact persons 1 due to an official order
  • Border closing of Austria or/and the country of origin
  • The country of origin classifies Tyrol as a high-risk or virus variant area

ARRIVAL AND DEPARTURE:

On the day of arrival, you may enter your room at 3:00 pm. We ask you to please inform us if you will be arriving late. Check-out time is 11:00 am on the day of your departure.

PAYMENT OPTIONS AT THE HOTEL:

Cash, ATM card

Credit cards: VISA, MASTERCARD, AMERICAN EXPRESS

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