HOLIDAY IN SAFETY

In case of cancellation without effective cancellation insurance, the following cancellation fees apply:

•  up to 2 weeks before arrival free of charge
• less than week up to 7 days prior to arrival: 30% of the total arrangement price according to the reservation confirmation
• less than 3 days before arrival as well as in case of early departure: 90% of the total arrangement price according to the reservation confirmation

 
CANCELLATIONS DUE TO COVID
 
If you are unable to travel for reasons related to Covid-19, your stay will be cancelled free of charge up to 48 hours before arrival.

We would use your 30% deposit as a voucher for your next stay.
 
Free cancellation:

• Travellers have tested positive and have an official confirmation
• Travellers are considered as contact persons 1 due to an official order
• Border closing of Austria or/and the country of origin
• The country of origin classifies Tyrol as a high-risk or virus variant area

In Schwarzbrunn we have extended hygiene and safety measures for your safety:

• On entering the accommodation, a vaccination certificate or confirmation of having been through an illness must be shown (2G rule).
• The obligation to present evidence of a low epidemiological risk does not apply to children up to the age of twelve.
• Our cleaning and disinfection standards are stricter and the frequency is increased.
• Our employees are tested weekly for COVID-19.
• We have disinfectant dispensers available throughout Schwarzbrunn. We ask you to use them regularly, especially in the restaurant and in the buffet area before taking anything to your table.
• With the spacious areas in Schwarzbrunn, the minimum distance rules are not a problem. We ask you to adhere to them.
• All loan items such as e-bikes, games, room cards, etc. are thoroughly disinfected and cleaned by us after use, as always.

state: 11.11.2021

Yes, the entire Schwarzbrunn Spa including pools & saunas is open!
 

• The maximum number of guests per sauna is posted in front of each sauna cabin. We ask our guests to pay attention to the maximum numbers posted.
• You can use our saunas from 60° C in particular without hesitation, as there is no risk of viruses here.
• Dispensers with hand disinfectants are also provided in our wellness areas.
• In addition to showering, before and after swimming, and after every sauna session, we recommend regular and thorough hand washing and disinfection.
• The safety distance must also be observed in the water. Naturally, we have also increased the officially prescribed hygiene measures in these areas.

 
state: 11.11.2021

Yes. You can continue to enjoy your treatments and massages at Schwarzbrunn. The minimum distance may not be exceeded in the Beauty Quelle, so you can enjoy all treatments from the Spa menu. 

state: 11.11.2021

Our health club is open for you as usual. Here, too, there are measures to enable you to train without worries.
 

• You will find hand sanitizer dispensers.
• The user must disinfect the equipment in the fitness studio with the disinfectant provided after use.
• Our varied activity programme continues as usual. Supervised fitness and sports facilities are relocated outside, if possible. For programmes that are currently not feasible, alternatives are offered outdoors.

state: 09.11.2021

Yes, our buffets will continue to be offered with self-service. We ask you to disinfect your hands before entering the restaurant area and especially before taking out food. Due to the spaciousness of our restaurant areas, the minimum distance can be maintained at all times. Therefore, you can look forward to culinary enjoyment without further restrictions!

state: 11.11.2021

Yes, our supervised children's club is open for you as usual.

state: 11.11.2021

• All persons entering Austria must register electronically before entering Austria and have the confirmation of receipt printed out or presented on a mobile device upon arrival
• It is mandatory to register all guests by providing their name and contact details.
• All guests who spend more than 15 minutes in a hospitality location must provide their contact details.
• On entering the accommodation, a vaccination certificate or confirmation of having been through an illness must be shown (2G rule).
• 2G regulation (recovered or vaccinated) in gastronomy, hotel business, culture, leisure and care facilities, in services close to the body and also for cableways.
• 2G transitional period: For persons who have only been vaccinated once so far, this in combination with a PCR test is valid as 2G detection. This transitional period is foreseen for four weeks.
• As of June 1st, 2021, new entry regulations will apply to Austria: Entry from most countries will be possible without quarantine (taking into account the 3-G rule)!

state: 11.11.2021

When returning from Tyrol to their home country, guests must also observe the entry regulations applicable in their home country for a return journey from Tyrol.
For Germany, Austria, Italy and Switzerland, among others, there is no quarantine obligation on the return journey!

state: 11.11.2021

According to the Austrian federal government, there is an FFP2 mask requirement for all publicly accessible, closed areas such as retail, public transport, service providers or markets. All areas where until recently a basic face mask had been required, now require visitors to wear an FFP2 face mask. Locations where the “2G rule” applies do not require face masks to be worn. The FFP2 mask requirement applies to all persons over the age of 14. All children between 6 and 14 years of age are required to wear mouth and nose protection (FFP2 not necessary).

state: 11.11.2021