HOLIDAY IN SAFETY

In case of cancellation without effective cancellation insurance, the following cancellation fees apply:

•  up to 2 weeks before arrival free of charge
• less than week up to 7 days prior to arrival: 30% of the total arrangement price according to the reservation confirmation
• less than 3 days before arrival as well as in case of early departure: 90% of the total arrangement price according to the reservation confirmation

 
CANCELLATIONS DUE TO COVID
 
If you are unable to travel for reasons related to Covid-19, your stay will be cancelled free of charge up to 48 hours before arrival.

We would use your 30% deposit as a voucher for your next stay.
 
Free cancellation:

• Travellers have tested positive and have an official confirmation
• Travellers are considered as contact persons 1 due to an official order
• Border closing of Austria or/and the country of origin
• The country of origin classifies Tyrol as a high-risk or virus variant area

Adults and Children from 12 years:

• A 3-G proof (proof of vaccination, recovery or testing) is required for entry. The negative test certificate must not be older than 24 hours for rapid antigen tests or 72 hours for PCR tests.
• A registration must be made.
• Pregnant women and persons who cannot be vaccinated for health reasons are exempt. The exceptional reason must be proven by a medical certificate
• Since 5 March, the remaining Corona measures have been largely lifted, and night catering, stand-up catering and bar operations will be permitted again

Children under 12 years:

• No proof required!

state: 26.04.2022

In Schwarzbrunn we have extended hygiene and safety measures for your safety:

• The obligation to present evidence of a low epidemiological risk does not apply to children up to the age of twelve.
• Our cleaning and disinfection standards are stricter and the frequency is increased.
• We have disinfectant dispensers available throughout Schwarzbrunn. We ask you to use them regularly, especially in the restaurant and in the buffet area before taking anything to your table.
• With the spacious areas in Schwarzbrunn, the minimum distance rules are not a problem. We ask you to adhere to them.
• All loan items such as e-bikes, games, room cards, etc. are thoroughly disinfected and cleaned by us after use, as always.

state: 26.04.2022

Yes, the entire Schwarzbrunn Spa including pools & saunas is open!
 

• The maximum number of guests per sauna is posted in front of each sauna cabin. We ask our guests to pay attention to the maximum numbers posted.
• You can use our saunas from 60° C in particular without hesitation, as there is no risk of viruses here.
• Dispensers with hand disinfectants are also provided in our wellness areas.
• In addition to showering, before and after swimming, and after every sauna session, we recommend regular and thorough hand washing and disinfection.
• The safety distance must also be observed in the water. Naturally, we have also increased the officially prescribed hygiene measures in these areas.

 
state: 26.04.2022

Yes. You can continue to enjoy your treatments and massages at Schwarzbrunn. The minimum distance may not be exceeded in the Beauty Quelle, so you can enjoy all treatments from the Spa menu. 

state: 26.04.2022

Our health club is open for you as usual. Here, too, there are measures to enable you to train without worries.
 

• You will find hand sanitizer dispensers.
• The user must disinfect the equipment in the fitness studio with the disinfectant provided after use.
• Our varied activity programme continues as usual. Supervised fitness and sports facilities are relocated outside, if possible. For programmes that are currently not feasible, alternatives are offered outdoors.

state: 26.04.2022

Yes, our buffets will continue to be offered with self-service. We ask you to disinfect your hands before entering the restaurant area and especially before taking out food. Due to the spaciousness of our restaurant areas, the minimum distance can be maintained at all times. Therefore, you can look forward to culinary enjoyment without further restrictions!

state: 26.04.2022

Yes, our supervised children's club is open for you as usual.

state: 26.04.2022

When returning from Tyrol to their home country, guests must also observe the entry regulations applicable in their home country for a return journey from Tyrol.
For Germany, Austria, Italy and Switzerland, among others, there is no quarantine obligation on the return journey!

state: 26.04.2022

According to the Austrian federal government, FFP2 masks are mandatory in certain areas, including public transport and shops for daily needs (e.g. supermarket, post office, bank, pharmacy). In all other places, there is a recommendation to wear an FFP2 mask in closed areas.

state: 26.04.2022